Vanessa became homeless after she returned to Melbourne from overseas where she had gone to look after three ill family members. Once back in Melbourne Vanessa could not find work or housing and was startled at how much rents had increased in the time she was away. Vanessa couldn't find employment due to her age, and couldn't get a lease on Newstart Allowance.
Mr and Mrs Armstrong* live in a for-profit retirement residential park (aka ‘lifestyle’ village) located in a rural area outside of Melbourne. Mr Armstrong called up for assistance in requesting that village management complete repairs to their property.
HAAG worker Paola Posso's recounts her story of working with Elsa and Jacinto to get out of private rental and into public housing while receiving palliative care for terminal cancer.