Choosing, living in, and leaving retirement housing can be difficult. Are you concerned about a term in your contract, a fee that seems unfair or excessive, or the way management are treating you? Do you have a question about your rights or responsibilities as a resident?
Whether you’re living in a retirement village, caravan or residential park, independent living unit or any other kind of Retirement housing, our information, advice and advocacy can help you navigate your way through the maze.

We provides free and confidential advice to financially disadvantaged people living in Retirement Housing, as well as workers who support them.

03 9654 7389
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Interpreters are Available.


HAAG's Retirement Housing Service provides information to anyone living in, or interested in Retirement Housing if you are

  • over 55
  • your income is insufficient to sustain your personal financial commitments,
  • your main source of income is a Centrelink benefit, or
  • you have no income

Please call 03 9654 7389 to discuss your unique situation.

    Workers calling on behalf of eligible people are also welcome.

    Common Issues

    • Disputes with management
    • Disputes about fees and charges
    • Contractual disputes
    • Responsibility for repairs and maintenance

    Sounds familiar? We may be able to help.

    Additional Support

    Beyond giving personalized advice and advocacy, HAAGs Retirement Housing Advice Service can also offer:

    • Community education about your rights and responsibilities as residents
    • Support to join a working group
    • Support to start a Residents Committee


    “I am truly grateful to HAAG. They assisted me in making my housing safe and then supported me when I was bullied by the management of my retirement village."
    -Betty Huggins, rental village resident

    ‘HAAG really helped us understand the issues we were facing – their calm and focused approach was a great assurance at a very difficult time.’
    -Allan Meers & Wendy Bramhill, caravan park residents.

    "HAAG knew what they were talking about. They helped my dad understand, and stand up for his legal rights."
    -Patricia Hogan, daughter of Not-for-profit Retirement Village resident.


    Funding for the Retirement Housing Assistance and Advocacy Program provided by the Victorian Government via Consumer Affairs Victoria 

    Workers Advice Line

    Do you have questions about your clients’ rights living in a retirement village, independent living unit, residential or caravan park, or other kind of retirement housing? Do you need help advocating on their behalf? Do you need advice to keep up with changes to the Residential Tenancies Act or to understand retirement village contracts and what they mean for people you work with?

    Whatever the question, our friendly team love sharing their expert knowledge on everything Retirement Housing, including disputes with management, repair issues, breaches and evictions, residents’ committees or just finding affordable retirement housing options. We will work through your client’s options with you and leave you with some practical suggestions.

    Give the team a call on 9654 7389 or email at

    Please note we do not give advice to retirement housing managers and operators, and cannot assist with disputes between residents.