Case Studies

Jack and Carlos

Jack and his dog Carlos had been living in his van for several years. He had no long-term housing since a family breakdown and had been moving regularly between different states in Australia. His daughter told him about the Home At Last service, so he called to find out if we could assist him.

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A man and his dog

David was camping with his dog Timmy on the Murray River near Cobram. He had been on the priority housing waiting list for 5 years. David said he had contacted a crisis housing access point several times but he was told there was no housing.

He’d heard about a Housing Information session organized by HAAG at the Cobram Community Centre in February, and decided to come along!

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24 months in a leaky house!

Sally is a woman in her 70’s living in a retirement village in Victoria’s North. Sally contacted HAAG’s Retirement Housing Advice Service (RHAS) in late 2021 after 18 months of attempting to resolve an issue with her leaking roof by herself. Sally originally reported to management her roof was leaking in 2020 after she noticed that her ceiling was damp, and water stained.

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A light shining brightly in this dark modern world

Trevor was referred to our service by the local crisis homelessness service Beyond Housing in December, after he had received an eviction notice due to the landlord wanting to sell. He had until 26 February to find housing, and wanted to move closer to his support networks and medical services in the Yarra Ranges.

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When cottage-core goes to wrong town.

Marie was 81-year-old and living in a very dishevelled, 120 year old cottage. She was renting for a number of years and had paid for things to be done on the cottage herself, as the landlord did not want to spend the money. She was understandable very worried she would get blown away in the next big storm, the cottage was very unsafe.

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Buddy and Sue

In October 2020 we received an My Aged Care (MAC) referral from Brimbank Council Regional Assessment Service (RAS) for Sue, a 72 year-old woman living in private rental in
the western suburbs of Melbourne.

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Infested with Pests

 
Jennie was referred to our Retirement Housing Advice Service, as she had had huge crowds of ants crawling into her unit for almost 12 months and the village where she lived had consistently been unresponsive to this pest infestation.

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Safety for Selma

Selma is a 63-year-old woman originally from Bosnia (former Yugoslavia).  Along with her family and many others, Selma was forced to seek refuge in other countries for safety.

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Out with the old, in with the new regulations

Cat’s family approached us some time ago, after she had moved to an aged care facility from a retirement village. Cat had moved to the retirement village in 2005, prior to the current regulations coming into force.

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Having a rough run

Sue presented to our service with various different problems. She had a medical issue which was causing her to be in financial distress. Her car had recently been stolen and burnt and was also fighting with her insurance company to pay her out the cost of her car.

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