Case Studies

Mary* is a HAAG member living in a retirement village in the west of Melbourne. She’s lived there since 2018, and enjoyed a couple of good years there before a new manager named Dean* started there in late 2019. Mary soon noticed tensions developing between her and Dean, but within a year these had erupted into outright harassment and bullying by the manager.

In January this year we received a referral from Beyond Housing in Seymour. Glen had moved back to Victoria to live with family after been a victim of a home invasion and serious assault in public housing in NSW. Glen was living in a caravan on a family member’s property at Seymour but he had been asked him to leave, and he was going to start camping by the river.

Jack and his dog Carlos had been living in his van for several years. He had no long-term housing since a family breakdown and had been moving regularly between different states in Australia. His daughter told him about the Home At Last service, so he called to find out if we could assist him.

David was camping with his dog Timmy on the Murray River near Cobram. He had been on the priority housing waiting list for 5 years. David said he had contacted a crisis housing access point several times but he was told there was no housing.

He’d heard about a Housing Information session organized by HAAG at the Cobram Community Centre in February, and decided to come along!

Sally is a woman in her 70’s living in a retirement village in Victoria’s North. Sally contacted HAAG’s Retirement Housing Advice Service (RHAS) in late 2021 after 18 months of attempting to resolve an issue with her leaking roof by herself. Sally originally reported to management her roof was leaking in 2020 after she noticed that her ceiling was damp, and water stained.

Trevor was referred to our service by the local crisis homelessness service Beyond Housing in December, after he had received an eviction notice due to the landlord wanting to sell. He had until 26 February to find housing, and wanted to move closer to his support networks and medical services in the Yarra Ranges.

Marie was 81-year-old and living in a very dishevelled, 120 year old cottage. She was renting for a number of years and had paid for things to be done on the cottage herself, as the landlord did not want to spend the money. She was understandable very worried she would get blown away in the next big storm, the cottage was very unsafe.

In October 2020 we received an My Aged Care (MAC) referral from Brimbank Council Regional Assessment Service (RAS) for Sue, a 72 year-old woman living in private rental in
the western suburbs of Melbourne.

 
Jennie was referred to our Retirement Housing Advice Service, as she had had huge crowds of ants crawling into her unit for almost 12 months and the village where she lived had consistently been unresponsive to this pest infestation.

Selma is a 63-year-old woman originally from Bosnia (former Yugoslavia).  Along with her family and many others, Selma was forced to seek refuge in other countries for safety.

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