Retirement Housing Stories

Jennie was referred to our Retirement Housing Advice Service, as she had had huge crowds of ants crawling into her unit for almost 12 months and the village where she lived had consistently been unresponsive to this pest infestation.

Cat’s family approached us some time ago, after she had moved to an aged care facility from a retirement village. Cat had moved to the retirement village in 2005, prior to the current regulations coming into force.

Sue presented to our service with various different problems. She had a medical issue which was causing her to be in financial distress. Her car had recently been stolen and burnt and was also fighting with her insurance company to pay her out the cost of her car.

Sarah (not her real name) is in her early 60s and resides in a small retirement village. Sarah fell into arrears and received a notice terminating (or purporting to terminate) her residency right as of last week.

Maryanne (not her real name) lived happily in a retirement village for over ten years. She was in her mid 80s when construction work in a common area above her unit disrupted a drain above her library, causing serious flooding during heavy rain.

Jimmy is in his 80’s. He lived in a rundown caravan park for 30 years in a freezing/boiling caravan, traipsing to the communal toilet every night, until finally being forced out when the park was being 'upgraded' to 'boutique living'.

Mr and Mrs Armstrong* live in a for-profit retirement residential park (aka ‘lifestyle’ village) located in a rural area outside of Melbourne. Mr Armstrong called up for assistance in requesting that village management complete repairs to their property.

Mr and Mrs Jenner* are a couple in their mid 70s who moved from a rural area to Melbourne four years ago to access specialised medical treatment, and wanted to move back closer to family. Since June 2016 they have been trying to sell their moveable unit so they can finally move. The couple asked the park owner sell their unit.

Diane had been her father Joe’s live-in carer at the retirement village for two years before he passed away. She was the main beneficiary of his estate and the executor of his will. Since she’d inherited the unit, which was his main asset, and was herself in her 60’s, she expected to be able to keep living there. But the village manager had other ideas.