The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email navigator@oldertenants.org.au or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

25 Mar 2026

We're back at Echuca Neighbourhood House sharing housing HAAG information with older people living in insecure housing or homeless in the local community.

23 Mar 2026

Our regional workers Teresa, Nat, Anne or Leanne are at Rushworth Community Centre 67 High Street, Rushworth Victoria, 3612

8 Apr 2026

Our regional team will be at Tongala Activity Centre 94 Mangan Street, Tongala

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