The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email navigator@oldertenants.org.au or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

9 Sep 2019

On Monday 9th of September Hoda  Nahal visited the Grand Boulevard child and community centre-  Assyrian/Chaldean senior group in Craigieburn to deliver information about aged care system and the role of the Aged Care Navigator in Arabic. 35 people attended the session.

18 Aug 2019

On Sunday 18th of August Hoda Nahal visited the St Antonois senior club - Thomastown libarary in Thomastown  to deliver information about aged care  in Arabic. 20 people attended the session. The focus of the information session was on how to access the aged care, the types of services that are available to them and the role of the navigators

They also encouraged the participants to check the agencies well before they choose which one they will use in the future  

6 Sep 2019

On Friday 6th of September Sonja Zigic-Rahuz visited the Serbian Pensioner Club in Fitzroy to deliver information about information about aged care and the navigator in Serbian. 38 people attended the session.

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