The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

25 Oct 2023

Join the Eastern Affordable Housing Alliance for an optimistic and engaging discussion about solutions to older women’s homelessness in Melbourne’s eastern region.
Can retirement villages and Independent Living Units can support older women at risk of homelessness? How we can tap into under-utilised buildings and homes to unlock much-needed housing supply? Join the discussions at Maroondah Federation Estate in Ringwood

26 Oct 2023

HAAG is celebrating its 40 year anniversary by making a quilted scrap banner with pieces contributed by members and staff to represent people coming together to advocate for housing justice for all older people!

24 Oct 2023

If you, a friend, a family member or a client are looking into a retirement village, a lifestyle park, a rental village, a residential park or a caravan park come along for a general understanding of the different housing types, their pros and cons and their similarities and differences. The presentation will also cover information on where you can go for assistance if you are a retirement housing residence who needs support, information or advice. It will also discuss campaigning in the retirement housing sector, and how to become a member of one of our action groups to change the system!