The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

15 Jun 2020

On World Elder Abuse Awareness Day, join Seniors Rights Victoria for a cuppa and be part of the campaign to end elder abuse

12 Mar 2020

Join us for morning tea at the Pacific Werribee Shopping Centre Plaza Library for a discussion on homelessness for older people in the community, and share some tips on affordable housing options for older people.

1 Dec 2019

On Sunday 1st of December Vivian Dawood visited the Assyrian Church in Coolaroo to deliver an introduction to aged care. 12 people attended the session.