The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email navigator@oldertenants.org.au or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

31 Mar 2025

Join HAAG in this informative session at the Corio Library Housing Information Fair to lean more about what we do and how we can help people aged 50+ access affordable housing. 

19 Feb 2025

We're back at Echuca Neighbourhood House sharing housing HAAG information with older people living in insecure housing or homeless in the local community.

12 Feb 2025

Our regional team will be at Tongala Activity Centre 94 Mangan Street, Tongala

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