The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

17 Apr 2024

We're back at Echuca Neighbourhood House sharing housing HAAG information with older people living in insecure housing or homeless in the local community.

10:30 - 11:30am,
Wednesday 17th April
Echuca Neighbourhood House
261 High St, Echuca

15 May 2024

There is going to be a Parliamentary Inquiry into the demolition of the Public Housing towers. Housing for the Aged Action Group would like to talk to residents, to hear your views, and let the Government know what you think.

7 Aug 2024

Come to our information session on accessing affordable housing at the Doncaster Library as part of Homelessness Week. The session will cover current housing trends, risk factors for homelessness, and how HAAG’s services can provide support. The session is suitable for people aged 50+, who are on a government pension or low income, and are in private rental or under financial stress with mortgage payments.