The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

8 Mar 2023

CANCELLED: Join HAAGies for an afternoon of crafting, making a paper quilt that recognises a woman's right to a safe, secure and affordable home

19 Feb 2023

Fiona Waters and Rebecca Cook hosted the Loud, Proud and Unhoused event at Coburg library. In celebration of Pride month and World Day of Social Justice, Fiona and Rebecca talked about the housing experiences of older LGBTIQA+ peopler, risks for homelessness and the services HAAG provides, including Home at Last and Care Finder. The event also provided an opportunity for socialising, with afternoon tea provided.

28 Feb 2023

Come along and let’s chat about your housing issues. If you are over 50 and in private rental accommodation, you could be at risk of becoming homeless. Let us help/support you to fill in a housing application form.