The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

27 Oct 2022

In-person information session on the housing experiences of older LGBTI+ people for LGBTI+ community members as part of Victorian Seniors Week festival

17 Oct 2022

A presentation on how older people experiencing housing stress can access affordable housing through HAAG’s services. Suitable for older people on a government pension or low income, who are in private rental or under financial stress with mortgage payments.

30 Aug 2022

Hoda Nahal visited the Hindi Senior Men's group - Penrose community centre in Tarneit Community Learning Centre to deliver information about housing options. 20 people attended the session on Wednesday 31st of August.