Finding care after a fracture

Judi, a woman in her mid-70s, was referred to care finder by a Community Mental Health nurse for urgent housing instability, financial hardship and declining mental health. Previously managing private rental cost of $490 per week through part-time work as a mental health nurse, Judi became unable to work following a severe injury involving a fall a hip fracture. Living with osteoarthritis and relying on limited in-home support, Judi’s loss of income led to rent arrears, over $700 in gas and electricity bills, medical debts and debt with the in-home support service providers. Despite needing to pay a contribution of just $13.97 per session for in-home support, Judi could not afford the fee and accumulated debts for the necessary service. This further impacted her health and contributed to a period of depression.

HAAG’s care finders provided immediate support by submitting a successful application to the Victorian Housing Registry and submitted housing application available community housing services.  Judi was offered long-term community housing in Brighton within a week. 

HAAG also advocated with the aged care service provider to waive the outstanding and ongoing fees. She secured $400 towards her bills through the Queen’s Fund. To meet the dietary needs unmet by food relief services, we obtained $200 in Coles voucher via the G.W. Vowell Trust and sourced essential household items from StreetSmart. 

Judi has moved into her home early July. She has expressed deep gratitude for the support and shared that she now feels safe and at peace in her new environment.