The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email navigator@oldertenants.org.au or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

15 Oct 2026

Celebrate, connect and discover at the CARE Melton Expo – a free community event for older people, carers, people living with disability, their families and supporters. HAAG will be among 40 local organisations offering information, support, services and resources to help you stay informed, connected and living well.

6 Oct 2026

Learn about local services and support to help you age well, connect with local service providers, receive support to register with My Aged Care and discover opportunities for social connection.  

1 Oct 2026

Join us to celebrate International Day of Older Persons at the Darebin Seniors Festival 2026! HAAG will be among the stallholders and vibrant performances from a variety of local community organisations and older adult groups.

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