The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care Service Navigator is a national trial testing different models in different circumstances to support people to understand and engage with the aged care system so that

  • They understand the system, including what services are available and how to access them
  • They engage with and access the aged care system, including connecting with My Aged Care and receive support to access services

The trial will run for 18 months, commencing in February 2019

HAAG is an Information Hub, providing locally targeted information to people who face barriers to access and vulnerable people through seminars, tailored information, face-to-face support, peer support, assistance with forms and outreach.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or contact us here.

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

We are pleased to announce that we are joining the Aged Care Systems Navigator trial, a 18 month national trial led by COTA Australia that will develop and test different models to support people to understand and engage with the aged care system. The project will consist of 62 trials delivered across the country to a range of different people, including vulnerable older Australians and those facing barriers accessing aged care.

18 May 2018

Bilingual worker Indy Jasal and Gemma visited the Indian Seniors Association of Victoria in Glen Waverly to deliver information about housing and aged care options. 60 people attended the session on Friday 18th of May.

2 Mar 2018

Bilingual worker Marina visited the Serbian Community Association of Australia in Watergardens Hotel Hall, Taylors Lake to deliver information about housing options. 7 people attended the session on Friday 2nd of March.

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