The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email navigator@oldertenants.org.au or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

3 Oct 2026

Join the festival fun on Saturday 3 October at Federation Square. Enjoy a 6-hour line up of free entertainment, dance and workshops.  HAAG will share a marquee with Fair Go For Pensioners.
 

14 Sep 2026

Our regular house chats sessions are a great way for members to catch up, get to know each other, solve problems and be encouraged to get involved. Please join us for a cuppa and a chat.

15 Oct 2026

Celebrate, connect and discover at the CARE Melton Expo – a free community event for older people, carers, people living with disability, their families and supporters. HAAG will be among 40 local organisations offering information, support, services and resources to help you stay informed, connected and living well.

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