The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care Service Navigator is a national trial testing different models in different circumstances to support people to understand and engage with the aged care system so that

  • They understand the system, including what services are available and how to access them
  • They engage with and access the aged care system, including connecting with My Aged Care and receive support to access services

The trial will run for 18 months, commencing in February 2019

HAAG is an Information Hub, providing locally targeted information to people who face barriers to access and vulnerable people through seminars, tailored information, face-to-face support, peer support, assistance with forms and outreach.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or contact us here.

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

10 Oct 2019

On Saturday 3rd of August Vijay Laxmi visited the  Mill Park Communtiy Centre in Mill Park to deliver information about aged care and housing options in Sri Lankan Tamil. 45 people attended the session. They coordinated an Aged Care presentation, spoke about the Navigator project and did a Housing presentation. 5 referrals received for housing, AMCS helped with linking group into access to Yoga class

18 Sep 2019

On Wednesday 18th of September Sonja Zigic-Rahuz visited the Slavic Seniors Group Preston in Preston to deliver information about housing and aged care options in Serbian in Slavic/multi-ethnic. 11 people attended the session.

9 Sep 2019

On Monday 9th of September Hoda  Nahal visited the Grand Boulevard child and community centre-  Assyrian/Chaldean senior group in Craigieburn to deliver information about aged care system and the role of the Aged Care Navigator in Arabic. 35 people attended the session.

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