Client Services Manager

As Client Services Manager you will be leading a team of workers delivering housing support and retirement housing information, working closely with the Executive Officer, towards best practice service delivery.  Having recently achieved accreditation under the Human Services Standards for the first time, the organization is entering an exciting new phase, while maintaining its central values of commitment to and inclusiveness for older people, integrity and social justice.

“Our members have been calling for an Ombudsman for the Retirement Housing industry for years,” said HAAG Chair Phyll Williams. “At the moment, older residents struggle to resolve disputes with their managers in quickly, cheaply and fairly. An ombudsman is sorely needed by many residents of retirement housing.” Ms Williams called on the Andrews government to match the LNP’s commitment. “Now that the Greens and the LNP have expressed support for an Ombudsman, its time for Labor to make it unanimous.  Proper protections for older Victorians should not be a partisan issue,” she said.

On World Elder Abuse Awareness Day, Home at Last, a specialist housing support service for older people has revealed recent data showing a sharp spike in the number of clients reporting elder abuse over the last year. Since January 2018, 63 older people have reported abuse. This number has more than doubled since the same time last year.

 

Home at Last, are appalled at the findings of the Inquiry into the Public Housing Renewal Program which revealed that the previous redevelopment in Kensington (a model for the current program) actually decreased the total number of Public and Community houses by 36% and the number of bedrooms by 54%, while selling off the public land for just 5% of its market value.

28 Jun 2018

 Victorian Women Lawyers is holding a screening of the O.W.L.s documentary - Older Women Lost in Housing.  Over 680,000 Australian women aged 45 and over are lost to affordable secure and accessible housing. Hidden and under- represented, O.W.L.s are the fastest growing group in our community experiencing homelessness.

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