The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care Service Navigator is a national trial testing different models in different circumstances to support people to understand and engage with the aged care system so that

  • They understand the system, including what services are available and how to access them
  • They engage with and access the aged care system, including connecting with My Aged Care and receive support to access services

The trial will run for 18 months, commencing in February 2019

HAAG is an Information Hub, providing locally targeted information to people who face barriers to access and vulnerable people through seminars, tailored information, face-to-face support, peer support, assistance with forms and outreach.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or contact us here.

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

10 Oct 2019

On Saturday 3rd of August Vijay Laxmi visited the  Mill Park Communtiy Centre in Mill Park to deliver information about aged care and housing options in Other in Sri Lankan Tamil. 45 people attended the session. Coordinated Aged Care presentation, spoke about the Navigator project and did a Housing presentation. 5 referrals received for housing, AMCS helped with linking group into access to Yoga class

9 Oct 2019

On Wednesday 9th of October Rebecca Walton visited the HAAG in Melbourne to deliver information about please don't touch in Arabic. 1 people attended the session.

9 Sep 2019

On Monday 9th of September Hoda  Nahal visited the Grand Boulevard child and community centre-  Assyrian/Chaldean senior group in Craigieburn to deliver information about aged care system and the role of the nevigator in Arabic. 35 people attended the session. The session went really well. Good attendance (35 Participants ) They didn't know much about the aged care system. Majority of the women were refugees from Iraq (Assyrian/Chaldean background). They received a positive feed back and participants had lots of questions to ask.

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