"On 8 June 2017, 24 representatives from resident advocacy groups, universities, industry, ombudsman schemes, government agencies and regulators met in Melbourne at an Experts’ Forum to discuss the future of retirement housing regulation in Victoria. We were also joined by academics and advocates from interstate jurisdictions.
The Experts’ Forum followed the Victorian Parliamentary Inquiry into the retirement housing sector, which released its final report on 7 March 2017. The Inquiry received 766 submissions and heard from 90 witnesses. The vast majority of evidence was received from residents.
The message to the Inquiry was clear: residents expect change. While many residents generally enjoy life in their choice of retirement housing, many are also frustrated by a system they see as geared in favour of operators. Some feel that instead of prioritising residents, operators are more concerned about satisfying shareholders.
Residents gave evidence to the Inquiry about what they see as unjustifiable exit fees, complex contracts and poor dispute resolution."
See the full report here