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Newsletter June Winter 2017 Older Tenants' Voice

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Four corners ran a fantastic episode last night on dodgy retirement housing opporator AVEO, and other articles have recently been published that expose many of the problems residents of retirement housing have been facing for a long time – complicated contracts, unfair fees and issues with management. Unfortunately, these are not isolated problems with one operator, they occur across the whole of the retirement housing industry, and we must continnue to push for reform.

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26th June 2017

The Age - Adele Ferguson, Sarah Danckert

Despite a groundswell of complaints, problems in retirement villages remain rife, particularly at Aveo, where even the savviest customers can end up defeated. So who’s in charge of the sector and how accountable are they?

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The Age

24th June 2017

"Its slick marketing promises a safe and sound place to live yet retirement village operator Aveo is making a fortune by ripping off Australians through complex contracts and eye-watering exit fees"...

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"Across the nation, the single pensioner household is facing Severely Unaffordable and Extremely unaffordable rents. For the most part, locating in metropolitan areas (which is where one bedroom dwellings are generally available) would require 60 per cent or more of the pensioner’s income to be spent on rent.

Housing pressures on this household type would also be compounded by a number of other pressures, including health care costs associated with aging". 

May Rental Affordability Index Report 2017

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Terrence's low income left him unable to afford his private rental but inelligible for public housing.

Qinhui was 70 years old and was referred to us by Chinese Social Services for housing support due to end of private rental lease and inability to secure alternative accommodation. She had been transient for a while following a relationship breakdown with family who she originally lived with when she came to Australia. Qinhui moved between friends and family members’ homes until she found private rental. At the time of referral Qinhui’s lease had ended and she had been couch surfing before securing what she describes as a dangerous rooming house.

Ljuba Jovanovksa was 62 years old and was referred to us by a family violence worker at In Touch Multicultural Family Violence service. Ljuba came from overseas in 2011 and spoke little English, she was experiencing family violence perpetrated by her husband. In Touch assisted her with intervention orders and temporary accommodation.

Pelulale Fitu was 68 years old and was referred to our service for housing assistance by the Office of Housing, Sunshine. At the time of referral Pelulale had been on the public housing waiting list for 23 years.

May 2017

Housing for the Aged Action Group (HAAG) says that the Treasurers budget falls short of delivering housing security for older Australians.
‘The measures put in place in this budget seem to cater mostly for middle-class, income earners and neglect the needs of the most vulnerable; those on government pensions’ says co-manager at HAAG Fiona York.

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