Vanessa became homeless after she returned to Melbourne from overseas where she had gone to look after three ill family members. Once back in Melbourne Vanessa could not find work or housing and was startled at how much rents had increased in the time she was away. Vanessa couldn't find employment due to her age, and couldn't get a lease on Newstart Allowance.

HAAG's client Jen featured in the Federation of Community Legal Centre's Humans of Public Housing Project showing photos of her in her new home.