COVID Service Update

We are currently doing a mix of working from home and face-to-face work.  We are an “essential service” however the Ross House building is still closed to the public, and we have adjusted our service according to changing government guidelines.  See below for more detail:

Drop ins

Ross House, our office building, is closed until further notice.  We are able to make face-to-face appointments with clients in some circumstances. There is an intercom at the street level sliding glass door – scroll through the menu until you find HAAG and then press the button.  A phone in the office will ring, and we can let you in. You will need to check in, use hand sanitizer and wear a mask, unless you have an exemption.

Home at Last Intake and Referral service

Our intake workers are working remotely from home.  We are receiving calls and providing over the phone assessments and referral on 1300 765 765 and

Home at Last Outreach service

Our outreach workers are limiting face-to-face contact.  They are conducting over the phone assessments as much as possible and limiting home visits.    Home visits to people who are sick, self-isolating or in quarantine will not be possible.  We have negotiated with DFFH and community housing providers on the process for pre-offer interviews, sign ups and property viewings to avoid face-to-face contact where possible.

Retirement housing service

Our retirement housing workers are providing over the phone advice and advocacy.  Please call 9654 7389 option 2 or email for retirement housing advice and our workers advice line.

Member advocacy

Working groups and General meetings are taking place via Zoom at the moment.  This includes the Cultural Diversity reference group, Retirement housing working group, Committee of Management, National Alliance of Seniors for Housing and LGBTI reference group. We are experimenting with “hybrid” meetings where there is some face-to-face and some online participation.   We are hoping to deliver the new peer educator training in this way.