Retirement Housing - Making your Complaint Count

14 May 2018

Residents living in retirement housing who have problems with their managers may find it hard to get results. They may feel frustrated that complaints to Consumer Affairs Victoria go nowhere, that managers flout the law or trample on residents rights with no consequences.

In this two hour workshop, residents will hear about the types of issues that can be taken to the regulator Consumer Affairs Victoria and the best way to make your complaint count. 

Haydn Raysmith Room
Level 4, Ross House,
247 Flinders Lane

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Increasing the number of complaints to CAV will demonstrate the size of the problem and create momentum for CAV to act more strongly and push them to investigate the issues. We want to make retirement housing better by improving the regulation system – be part of the change and have your voice heard!

This workshop is aimed at residents of all types of retirement housing. We hope to get as many of our members and clients who may have complaints about the management of their villages to come along and learn how to make a complaint to CAV

Experts from Consumer Action Law Centre will be running the session in partnership with Housing for the Aged Action GroupCouncil on the Ageing and Residents of Retirement Villages Victoria.