Retirement Housing

Maryanne's Deferred Management Fee Nightmare

Maryanne (not her real name) lived happily in a retirement village for over ten years. She was in her mid 80s when construction work in a common area above her unit disrupted a drain above her library, causing serious flooding during heavy rain.

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Response to the ‘Review of the Retirement Villages Act 1986’ Issues Paper

This joint submission with Consumer Action Law Center focuses on five key areas that have emerged as central to retirement village reform in our casework and in feedback from our members: resident rights, contractual complexity, unfair fees, management standards, and dispute resolution. The case study illustrates the ways these issues are connected and compound each other to the detriment of retirement village residents.

PDF icon Read the Submission

Quick guide to the Retirement Villages Act Review

The Victorian Government is currently reviewing the Retirement Villages Act and has published a 60-page Issues Paper about the review. If you live in a retirement village, this is a great time to let the government know what needs to change in your industry.

Quick guide to the Residential Tenancies Regulation Review

The Victorian Government is collecting feedback on the Residential Tenancies Regulations, and has published a draft set of regulations. If you live in rental housing, this is a great time to tell the government about your needs as an older tenant.

Retirement Villages Act Review - residents meeting

14 Nov 2019

The Retirement Villages Act is under review.  We are holding a meeting of residents to discuss HAAG's submission and assist people to make their own submission if they want to.

When: Thursday 14 November 2019 from 10.00am-12.00

Where: HAAG office, Level 1 247-251 Flinders Lane Melbourne 3000

Morning tea: Improving Consumer Decision Making about retirement

14 Oct 2019

Are you aged 50 years or older?

Do you live in Victoria?

Do you currently live in a Retirement Village?

If so, you're invited to an morning tea!

Afternoon tea: Improving Consumer Decision-making about Retirement Housing

3 Oct 2019

Are you aged 50 years or older?

Do you live in Victoria?

Do you currently live in a Retirement Village?

If so, you're invited to an afternoon tea to hear about some new independent research by the University of Melbourne to find out what information people use to help them decide to move into a retirement village.  You will be asked to complete an anonymous survey which asks questions about what information you used to help you make a decision, how easy it ways to understand and how accurate it turned out to be.  The information you provide will be used as input into the review of the Retirement Villages Act.

WHEN: Thursday 3 October 3.00pm-4.30pm

WHERE: Haydn Raysmith Room, Level 4 Ross House, 247-251 Flinders Lane Melbourne 3000

This project has been made possible by a research grant from Consumer Policy Research Centre and Residents of Retirement Villages Victoria. 

If you have any questions about the research or the survey please contact the project manager Dr Sue Malta on 0409 433 077 or susan.malta@unimelb.edu.au

Submission to Electricity Distribution Code Review

This submission is based on the experiences of our members and clients living in retirement housing, who have embedded networks in their villages.

Read the submission here

Essential Services Commission seeks feedback on Embedded Electricity Networks

Jimmy's Caravan

Jimmy is in his 80’s. He lived in a rundown caravan park for 30 years in a freezing/boiling caravan, traipsing to the communal toilet every night, until finally being forced out when the park was being 'upgraded' to 'boutique living'.

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