COVID Service Update August 2021

Drop ins

Ross House, our office building, is closed until further notice.  There are no drop ins while we are in lockdown in Melbourne.

Home at Last Intake and Referral service

Our intake workers are working remotely from home.  We are receiving calls and providing over the phone assessments and referral on 1300 765 765 and

Home at Last Outreach service

Our outreach workers are limiting face-to-face contact.  They are conducting over the phone assessments and limiting home visits.    Home visits to people who are sick, self-isolating or in quarantine will not be possible.  We have negotiated with DFFH and community housing providers on the process for pre-offer interviews, sign ups and property viewings to avoid face-to-face contact where possible.

Retirement housing service

Our retirement housing workers are providing over the phone advice and advocacy.  Please call 9654 7389 option 2 or email  for retirement housing advice and our workers advice line.

Aged Care System Navigator

Our aged Care System Navigator worker is able to talk to you over the phone about aged care services, and assist you with registering for My Aged Care, following up with My Aged Care referrals and explaining what you may be entitled to. She is not able to do home visits at the moment. Please call 9654 7389 or email

Member advocacy

Working groups and General meetings are taking place via Zoom at the moment.  This includes the Cultural Diversity reference group, Retirement housing working group, Committee of Management, National Alliance of Seniors for Housing and LGBTI reference group.