We offer free, confidential and quality advice to older people who rent their home.

There are 4 main services offered:


Housing Options
We provide information on housing options for older people who need to find better, more affordable and secure accommodation. We have a register of housing providers and information on how to access these options such as independent Living Units, Retirement Villages, Public Housing, Residential Parks, Movable Units.

Private Renters Assistance
If you rent from a private landlord or real estate agent and are having difficulties such as struggling with your rent, your housing is in poor conditions and needs repair, or you have received a legal notice, then we are here to help.

Outreach Care & Housing
This service helps people maintain their independence, linking them to relevant care services, community groups and health services, as well as assisting them to access appropriate housing options where possible.

Retirement Housing Advice and Support
Specialist assistance is available to older people living in retirement villages, rental villages, residential parks and permanent accommodation in caravan parks. We can help you understand the laws that cover your accommodation, help negotiate a problem, or assist you to apply to Consumer Affairs or the tribunal (VCAT).

Click here to download HAAG Services brochure 230KB