Home at Last is a free information, advice and referral service for older people who need help to find a permanent housing solution. Call Home at Last on 1300 765 178 (10am to 4pm) to talk about your housing needs or visit us at Ross House, 1st Floor, 247-251 Flinders Lane, Melbourne. Interpreter services are available.


The below films have been developed in collaboration with community members in response to an increasing awareness of housing issues for older migrant and refugee communities. These films are fictional, but are based on common experiences that lead older people from culturally diverse communities to contact HAAG and Home at Last. The aim of the films is to increase awareness of the different pathways that can lead to housing issues, to increase awareness of Home at Last, and improve the ability of older people from culturally diverse backgrounds to navigate the housing/homelessness system.

Click images below to play each film with English voice-overs. The films are also available in Arabic, Bosnian, Cantonese, Mandarin, Croatian, Serbian, Hindi, Punjabi and Urdu. Follow the language buttons on the front page of the website to access the in-language films.

Film 1             

Case Studies

Click on the image to read several case studies, developed in consulation with community groups.


The Home at Last Brochure in English contains information on how to contact Home at Last, testimonials from clients and basic information on the Home at Last service.

Click on the image to download and print our 'Plain Language Flyer' in English, explaining the Home at Last service in easy to understand language.

Project Reports

Preventing Homelessness in Older Culturally and Linguistically Diverse Communities is a collaboration between Ethnic Communities Council of Victoria (ECCV) and HAAG. The project was designed to reach out to key communities and provide housing options information the languages of those communities. This report discusses the project and its impact on the communities involved.