The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care System Navigator is a national trial testing different ways to support people to understand and engage with the aged care system.

The trial has been extended until December 2022.  

HAAG is a "system navigator information hub" providing assistance to people who face barriers to access.  We can help any person in metropolitan Melbourne, the Goulburn Valley Hume region and the Barwon-South region with assistance in registering on My Aged Care, information about what may be available to them, and support to navigate the system.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or email navigator@oldertenants.org.au or contact us here.

Stephanie Agius is our Aged Care System Navigator coordinator, and she is happy to have a chat about your options. 

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

Accessing Affordable Housing

17 Oct 2022

A presentation on how older people experiencing housing stress can access affordable housing through HAAG’s services. Suitable for older people on a government pension or low income, who are in private rental or under financial stress with mortgage payments.

MTalks Making home: Older women at risk of homelessness

27 Mar 2022

This discussion at MPavillion will address the questions of what factors have placed older women at risk of homelessness, and what can we do to help. It will unpack the issues and policies that have created this crisis and outline pathways for advocacy and action.

Stir a Cuppa for Seniors

15 Jun 2020

On World Elder Abuse Awareness Day, join Seniors Rights Victoria for a cuppa and be part of the campaign to end elder abuse

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