The aged care system is complex and difficult to navigate.  There are a group of people not accessing the system who need additional support.  The Aged Care Service Navigator is a national trial testing different models in different circumstances to support people to understand and engage with the aged care system so that

  • They understand the system, including what services are available and how to access them
  • They engage with and access the aged care system, including connecting with My Aged Care and receive support to access services

The trial will run for 18 months, commencing in February 2019

HAAG is an Information Hub, providing locally targeted information to people who face barriers to access and vulnerable people through seminars, tailored information, face-to-face support, peer support, assistance with forms and outreach.

If you want to talk to someone about aged care, or get help to find the care you need, call us on 1300 765 178 or contact us here.

If you'd like more information about the project visit the COTA Australia website.

Latest Community Education Events

18 Aug 2019

On Sunday 18th of August Hoda  Nahal visited the St Antonois senior club - Thomastown libarary in Thomastown  to deliver information about aged care  in Arabic. 20 people attended the session. The focus of the information session was on how to access  the aged care, the types of services that are available to them and the role of the navigators

They also encouraged the participants to check the agencies well before they choose which one they will use in the future  

6 Sep 2019

On Friday 6th of September Sonja Zigic-Rahuz visited the Serbian Pensioner Club in Fitzroy to deliver information about information about aged care and the navigator in Serbian. 38 people attended the session.

12 May 2019

On Sunday 12th of May Vivian Dawood visited 2 Churches in Coolaroo to deliver information about housing and aged care options in Assyrian. 21 people attended the sessions.

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